An independent reference about technology for older relatives. We are not a bank, a phone carrier or a support service, and we are not connected with the former site on this domain.
Tools
An older person doesn't need expensive gadgets to feel at ease with a phone. Simple things matter much more: a sheet of paper with clear instructions, a spot where the phone always sits on the charger, and a list of numbers that won't disappear along with a dead battery. Much of what they need is already built into the phone, just tucked away in the settings.
A cheat sheet on the fridge never minds being read for the tenth time.
How this section works: we describe kinds of things and built-in features without naming brands, models or stores. Anything in working order will do, as long as it's comfortable for your relative.
A small kit that makes helping from a distance easier for both of you.
Short steps in large letters: how to answer a video call, how to turn up the volume, who to call if something is confusing. Use the person's own words rather than menu terms, and update the sheet after every new setting.
A sturdy stand frees up their hands during a video call and spares you conversations where all you can see is the ceiling. Put it somewhere with good light and an outlet nearby.
A permanent charging spot next to the bed or a favorite armchair takes care of half the "my phone died again" complaints. The cable should reach the pillow without pulling tight, and the phone should rest on a firm surface.
A tablet's big screen is great for talking with family, looking at photos and reading. It doesn't need to be carried around, so it can stay in one place with large icons and just a few apps.
Handwritten numbers for family, neighbors, the doctor and the bank, taken from the back of the card. A list like this saves the day when the phone is dead, lost or suddenly asks for a password.
Most phones have a settings section with larger text, a screen magnifier, read-aloud and a simplified mode. Look through it together: often what you need is already there and nothing has to be installed.
Practical how-tos: larger text and a simple home screen, quick-dial for family, video calls, photos and passwords. Plus our article catalog.
Phone, tablet or computer; helping in person, over the phone or with screen sharing; a paper cheat sheet, a video or a voice note — what works when.
No sound, text too small, a missing icon, a forgotten password, a video call that won't connect — and what to do when a parent calls in a panic.
Plain-language glossary: accessibility features, home screen, notification, backup, verification code, screen sharing, fake link.
Calls "from the bank," messages about "payments" and "gifts," requests for a code or to install an app — how to spot them and what to do.
We write in general terms, based on our editorial understanding of the topic as of the date this page was prepared. Phone and tablet menus change from one version to the next, so look for the exact setting names on your own device, and for anything about an account or card, call your bank at its official number.